FAQ's

About Just2Trade

Who is Success Trade Securities?
Success Trade Securities was founded in 1999 and serves as the parent company for three online investing sites – Just2Trade, Successtrade and LowTrades.  Success Trade Securities has vast experience in the online trading business and is committed to developing independent technology to create groundbreaking tools and services for knowledgeable online investors.   As a firm, Success Trade Securities has found new ways to offer lower commissions without ever compromising quality.  Success Trade Securities is a member of FINRA and SIPC. 

Who is the Clearing Firm for Just2Trade?
Legent Clearing LLC, member of FINRA & SIPC, holds and clears all Just2Trade client assets. For more information on Legent Clearing LLC, please visit www.legentclearing.com.

How can Just2Trade  offer me such low commissions?
Since Just2Trade’s parent company, Success Trade Securities, keeps low overhead expenditures and enables online investors to utilize their own tools, they have a unique opportunity to pass great savings on to clients. These savings pass down to you as a total value experience: $2.50 per trade and the lowest margin rates.

How is my account insured?
All Just2Trade accounts are insured under SIPC and supplemental Lloyd’s of London coverage provided by our clearing firm, Legent Clearing LLC.

How much insurance does my account have?
In addition to SIPC coverage of $500,000 ($100,000 max in cash), Just2Trade accounts are protected supplemental coverage of $100 million by our clearing firm’s policy with the Lloyd’s of London with a maximum of $24.5 million limit per client and up to $900,000 in cash.  With SIPC included, that’s a total maximum of $25 million per client (as defined by SIPC rules) and includes up to $1 million for cash balances.

How does Just2Trade protect my account security?
Your online account information is 100% encrypted by propriety technology. Our systems use a 64-bit block cipher and supports a variable key length of 32 bits to 448 bits. What this means is that a block of your personal data is taken and together with a key created from your password, is scrambled to make it unreadable. The data that is sent to you as our client is NEVER cached in an unencrypted format on the computer that you are using. All of the client-side decryption is handled in memory. In plain English, your account information cannot be retrieved from the web browser's cache files.

What are the system requirements of the Just2Trade trading platform?
Our trading platform is compatible with Microsoft OS XP and Mac OS version 10.4.  You will need a web-browser that is Cookie, Java, Javascript enabled, such as IE 6.0 and higher, Firefox and higher, Netscape 7.2 and higher, or Safari or Firefox for Mac version 3 and higher. The following platforms are not currently supported – IE 5 and lower, Netscape 6.0 and lower, WebTV, and Opera.

Can I access the website through a hand held device such as my phone?
Most hand held devices do not support Java therefore access to our trading platform through hand held devices is not available at this time.

Can I access the site with a Macintosh computer?
Yes, our trading platform is compatible with Mac OS version 10.4 and higher. You will need a web-browser that is Cookie, Java, Javascript enabled such as Safari or Firefox version 3 and higher. 

Funding Your Account

How do I fund my account?
You may fund your account by the following methods:

CHECK
Please mail your check (made payable to our clearing firm, Legent Clearing) to:
Success Trade Securities
c/o Just2Trade
1900 L Street NW, Suite 525
Washington, DC 20036     
***Please include your Just2Trade account number on the memo section of your check.  No third-party deposits will be accepted.

WIRE
Initiate a wire from your bank with the following instructions:
Bank Name:                                The Bank of New York
Bank Address:                            1 Wall Street
                                                       New York, NY 10286
Bank Routing #:                          021-000-018
Receiving Acct Name:               Legent Clearing LLC
                                                       9300 Underwood Ave, Suite 400
                                                      Omaha, NE 68114
Receiving Acct #:                        890-062-0633
Int’l SWIFT Code:                       IRVTUS3N
For Further Credit:                     Your Just2Trade Account Number and Name

ACH (Automated Clearing House)
Once you have established an ACH relationship between your Just2Trade account and bank account with an ACH Activation Form, you will be able to deposit funds via ACH through our online Cash Transfer system.  Simply click on Cash Transfer under the Utilities section on your Just2Trade online account menu bar.  Please allow 10 business days for your initial ACH activation to be set up.

Can I fund the account electronically?
You can fund your account electronically via ACH (Automated Clearing House).  Once you have established an ACH relationship between your Just2Trade account and bank account with a ACH Activation Form, you will be able to deposit funds via ACH through our online Cash Transfer system.  Simply click on Cash Transfer under the Utilities section on your Just2Trade online account menu bar.  Please allow 10 business days for your initial ACH activation to be set up.

How do I put through a transfer by ACH?
Once you have established an ACH relationship between your Just2Trade account and bank account with a ACH Activation Form, you will be able to deposit funds via ACH through our online Cash Transfer system.  Simply click on Cash Transfer under the Utilities section on your Just2Trade online account menu bar.  Please allow 10 business days for your initial ACH activation to be set up.

What is an ACH transfer?
ACH is the acronym for “Automated Clearing House” and is the name of an electronic network for financial transactions in the U.S.  Once you establish the relationship between your Just2Trade account and bank account, you may request to transfer funds between your accounts via this electronic network.  There is no fee associated with your Just2Trade account to establish or transfer funds.  Except for establishing the relationship, the process is paperless – no lost checks, no postage charges.  It’s hassle free.

How long does it take to set up an ACH?
Approximately 10 business days is required to verify your bank account information upon our office receiving your ACH Activation Form.

How long does it take to transfer funds via ACH?
Funds transferred via ACH take approximately 2-3 business days.  Funds deposited to your Just2Trade account cannot be withdrawn prior to 10 business days from the deposit date.

Is there any cost to transfer via ACH?
There are no costs to transfer via ACH.  However, a minimum of $250 is required per transfer request.

How long does a wire transfer take?
Domestic wire transfer can take up to 24 hours provided all account information is correct on the wire transfer.  Incorrect or missing account information may delay the credit of your wire to your Just2Trade account.  Foreign wires originating from a non U.S. bank generally take 24 to 36 hours for our clearing firm to receive and post funds.  

How many days are the funds on hold if I fund my account by check?
Check deposit amounts exceeding the total equity in your account will be available for trading after 10 business days.  Check deposit amounts less than the total equity in your account will be immediately credited for trading purposes.  All deposits to your Just2Trade account must be held for a minimum of 10 business days before they are available for withdrawal.

Can I fund my account by credit card, debit card or paypal?
No, deposits by credit card, debit card, paypal, traveler’s checks or credit card checks will not be accepted.

Can I transfer by third party?
Deposits by a third party will not be accepted under any circumstances. 

Account Information

How do I apply for an account?
Apply for an account through our online account application by clicking on the green “Apply Now” button.  You may also download forms through our Forms section. 

How long does it take to open an account?
Please allow 3-4 business days upon our receipt of your online or paper applications.  An e-mail confirmation from Info@Just2Trade.com will be sent to you.  Please add this email address to your safe list so that our New Account notification is not regarded as Spam by your e-mail provider.

Who can  open an account?
You must be at least 18 years of age when applying for an account.   We are currently unable to open accounts for residents of New Hampshire, North Dakota, and Canada due to registration restrictions.  Additionally, we are unable to open accounts for residents of the following countries due to U.S. regulatory restrictions - Afghanistan, Angola, Cuba, Iran, Iraq, Libya, North Korea, Sudan, and Syria.

What are the requirements for opening an account?
Please visit our Apply Now section for information on paperwork requirements for new account types.  Please be aware, that you will be required to submit a copy of your unexpired government issued ID (i.e. state driver’s license or passport).

Can I open an account as a non-U.S. citizen?
Yes, you may open an account as a non-U.S. citizen who is not residing in the U.S.  In addition to the required account application documents, you will need to submit a copy of your unexpired passport and a W-8 BEN Form.

How long does it take to transfer an account?
Account transfers from another brokerage firm associated with the ACAT system take approximately 7-10 business days.  Transfers that are not eligible through the ACAT system may take anywhere from 2-4 weeks.

What is the quickest way to transfer an account with no positions?
If you are only holding a cash balance in your current brokerage account, the fastest way to transfer your funds is by initiating a wire transfer to your Just2Trade account. You will need to provide your current broker with the following wiring instructions:

Bank Name:                                The Bank of New York
Bank Address:                            1 Wall Street
                                                      New York, NY 10286
Bank Routing #:                         021-000-018
Receiving Acct Name:              Legent Clearing LLC
                                                      9300 Underwood Ave Ste 400
                                                      Omaha, NE 68114
Receiving Acct #:                       890-062-0633
Int’l SWIFT Code:                      IRVTUS3N
For Further Credit:                     Your J2T Account Number and Name

Can I trade while I am in the process of transferring in an account?
You will be unable to trade during the account transfer process, which takes approximately 7-10 business days.

What is Just2Trade’s DTC number?
We use our clearing firm’s, Legent Clearing LLC, DTC number, which is 0052.

Can I transfer funds/positions internally from one Just2Trade account to another?
You may transfer funds / positions from one Just2Trade account to another by completing and submitting a Letter of Authorization via mail to: 

What is the minimum balance for a Just2Trade account?
A minimum $2,500 in total account equity must be maintained in your Just2Trade account.

What happens if my account balance falls below the minimum required?   
If your account equity falls below the minimum $2,500 requirement, you will be provided with a 30 day grace period to meet the minimum.  If you are unable to meet the minimum equity balance after 30 days, your account will be restricted from accessing certain trading tools.

If I withdrawal my entire balance will my account stay open?
You may request to leave your account open; however, all trading tool features will be deactivated until your account is funded with the minimum $2,500 required balance.

How soon after I withdrawal my entire balance do I need to fund my account?
You will be provided with a 30 day grace period.  If your account remains at a zero balance after 30 days, it will be closed unless a request is received.

What kinds of accounts can I open?
The following account types are available:

• Individual (U.S. Domestic and Foreign)
• Joint with Rights of Survivorship (U.S. Domestic and Foreign)
• Joint Tenants in Common (U.S. Domestic and Foreign)
• Custodial Account (U.S. Domestic)
• Traditional IRA (U.S. Domestic)
• Roth IRA (U.S. Domestic)
• Rollover IRA (U.S. Domestic)
• SEP IRA (U.S. Domestic)
• Corporate (U.S. Domestic and Foreign)
• LLC (U.S. Domestic and Foreign)
• Investment Club (U.S. Domestic)
• Trust (U.S. Domestic and Foreign)
• Partnership (U.S. Domestic)

If I have more than one account, can the accounts be linked?
You may link all your household accounts for easy access under one single username.  If you currently have several accounts under different usernames, simply send an e-mail request with the account numbers you wish to link and username you wish to use.  Accounts with the same social security number as the primary account associated with the username will be linked without additional requirements.  However, a Limited Trading Authorization is required if you are linking a member of your household to your username.

How do I make a contribution to my IRA?
You may make a contribution to your IRA by check, wire or ACH.  Please refer to the FAQ “How do I fund my account” for detailed information.  You must reference the deposit’s contribution year on all checks and wires.  You will be contacted to verify your contribution year if you deposit funds via ACH.

What are the requirements for pattern day trading?
A minimum of $25,000 in total account equity must be maintained at all times to be considered a pattern daytrader.   Please refer to FINRA’s Investor Guidance on daytrading rules.

How can I set up my account for daytrading?
You need to submit an additional Day Trading Agreement.

What happens if I fall below the $25,000 minimum within a daytrading account?
Because your account has been coded as a daytrading account, you will be restricted from trading until your account meets the $25,000 minimum.

What happens if I daytrade and I am not set up for daytrading?
If you exceed 3 daytrades in a 5 day rolling period, our clearing firm will code your account as a pattern daytrading account.  You will receive notification if this were to ever occur.  Once you are coded as a pattern daytrader, you are restricted from make any further daytrades if your account is below the minimum $25,000 that pattern daytrading accounts are required to maintain.  If you place any further day trades after your account has been flagged as a pattern daytrading account, your account will be restricted to liquidating transactions only.

Does Just2Trade offer me a tax software program?
We offer you a full tax account package called Maxit.  Through this software, you will be able to monitor the cost basis of your securities along with realized gains and losses.  You will have the option of opting to versus purchase your sales to the purchase lot of your choice.  Additionally, a year-end Schedule D and D-1 is generated for your convenience.

How do I access your tax software program?
You can access this software by clicking on Maxit located under the Accounts section of your Just2Trade online account menu bar.

How do I get my 10-99 tax form through Just2Trade?
1099 tax forms are mailed to your mailing address of record unless you opt to receive online tax forms with our clearing firm.  In this case, you will access your Form 1099 by logging into our clearing firm’s website.  You can access this page by clicking on Confirms and History under the General information section of your Just2Trade online account menu bar.  If you have not been provided with a username or password to access this area, please e-mail info@just2trade.com to request access.  

Who should I contact with questions about my tax form?
Please contact a Just2Trade client representative via info@just2trade.com with any questions about your tax form.  However, remember that our client representatives are unable to provide any tax advice and if your question is viewed as such, you will be referred to your accountant or tax advisor.

Can I ask Just2Trade client representatives for tax advice?
Our client representatives are unable to provide any tax advice and if your question is viewed as such, you will be referred to your accountant or tax advisor.

How do I request a certificate from Just2Trade?
You will need to provide a written request with your Account Number, Date, and Signature in order to secure a certificate.  Please remember to include the Security Symbol, Name, and Number of Shares in your request. There are certain pass through fees from our clearing firm for this type of request.  Please e-mail info@just2trade.com prior to submitting your request to learn cost information; please include your Account Number and the Security Symbol for quicker service.

Am I offered a money market with my account?
We have a number of cash sweep options for you to gain interest on unused cash in your account.  Please visit the Money Market section of our website for the most detailed and up-to-date information on current interest rates.

How does a money market account work?
Money market and cash sweep options provide a method for you to accrue interest on your idle cash when not invested.  This is an automated service where your cash will sweep into the cash sweep option of your choice and is available for trading purposes all at the same time.  Once you place a trade with funds in a money market fund, the cash will sweep automatically to pay for your trade.

Do I receive statements every month?
At minimum, statements are delivered quarterly for accounts with no activity.  As long as your account has had activity (i.e. trades, interest payments, etc.) in a given month, you will receive a statement for that month.

How are statements and confirmations sent to me?
You have the option of opting to receive electronic statements and confirmations free of charge or paper statements for $5 per statement or paper confirmations for $3 per confirmation.  To set up your account for electronic statements, log on to our clearing firm’s website by clicking on Confirms & History located under the General information section of your Just2Trade online trading account.  If you have not received a username and password to access this feature, please email info@just2trade.com to request access.

Can I request to receive my statements and confirmations electronically?
Yes, to set up your account for electronic statements, log on to your Just2Trade online trading account.  To sign up for e-confirms and statements, simply go PREFERENCES located under your UTILITIES menu and follow the instructions provided.  Should you have any additional questions, please do not hesitate to contact us at 1-877-206-2274 or via e-mail at  info@just2trade.com.

Can I have check writing or a debit card services through my money market?
Check-writing and VISA check card services are available.  Please visit the Banking Services section of our website for detailed information on the options that we offer.

How long does it take to receive checks and/or debit cards?
Please allow 7-14 business days to receive your checks and/or debit cards provided a credit check is approved by The Reserve Funds.  You will be notified if you are not approved.

How do I close my account?
Your account must be free of any securities or cash before we can close your account.  You may liquidate, request a certificate, or transfer your securities to another broker.  You may request a check, wire or ACH withdrawal for the cash in your account, or transfer the cash to another broker.  Any account transfer to another firm must be initiated through the firm you are transferring to.  To officially close your account, please submit an Account Closing Request.

Am I charged for closing my account?
There is no charge for closing a non-retirement account.  However, if you are requesting a certificate, account transfer, or wire, there are some costs associated.  Retirement accounts (IRAs) incur a $75 closing fee.

How do I change my address or contact information?
You may change your address or contact information by submitting a written Address Change request.  This request may be faxed to (202) 466-6895, emailed to info@just2trade.com, or mailed to:

***You may update your e-mail address on your Preferences page located under the Utilities section of your Just2Trade online trading account.

How do I change my password?
You may change your password on the Preferences page located under the Utilities section of your Just2Trade online trading account.

Is it possible to change my username?
You may change your username by submitting a request info@just2trade.com.

What do I do if I forget my password?
If you forget your username or password, please call Client Services at (877) 206-2274. 

Trading

On what securities and exchanges can I trade?
Our systems will allow you to trade stocks and options listed on U.S. Exchanges.  This includes foreign issues that are listed over-the-counter in the U.S.   Additionally, mutual funds that our clearing firm has established relationships with may be traded.

Can I trade foreign stocks?
If the foreign issue is listed over-the-counter in the U.S., you will be able to trade the security through our systems.  

What types of options transactions can I perform?
You may place simple Buy-to-Open and Covered call option transaction at this time.  Naked options and complex option strategies will be added to our trading products soon.

Does Just2Trade offer complex options trading?
Complex option strategies are estimated to be available at the end of September 2008.

Do I need to update my account in order to trade options?
Yes, you will need to update your account with an Options Agreement.

Can I trade options in an IRA?
You may purchase and write covered call options in an IRA.  In order to update your account for options trading, please submit an Options Agreement.

Why are all my trades in margin if I’m not borrowing?
A margin account type does not necessarily mean you are borrowing.  You can still have a positive cash balance in your account but still trade in a margin account type.  You are only borrowing when your purchases exceed the total cash in your account.

Is it possible to place a trade in cash within a margin account?
While all trades in a margin account are placed and remain in a margin account type, you may limit yourself to using only the cash balance in your account.  A margin account type does not mandate that you borrow with each purchase transaction that you make.  You are only borrowing when your purchases exceed the total cash you funded your account with.

What are trading hours?
U.S. market hours operate Mon-Fri from 9:30AM EST to 4:00PM EST, excluding holidays.  Extended hours trading sessions are from 7:00AM EST – 9:30AM EST for pre-market and 4PM EST – 8PM EST for after-hours.

Can I trade in the pre/after market hours?
You can trade during the Extended Hours Trading session (7AM – 9:30 AM EST pre-market and 4PM – 8PM EST after-hours).  

Is there an additional charge for trading during Extended Hours?
There is a surcharge of $0.003 per share to trade in the Extended Hours Trading sessions.

Who do I route my trade to during Extended Hours?
You will choose “Day+” under the TIF column and choose ARCA or NSDQ under destination to route your order to an Extended Hours destination.  Only limit orders are allowed when placing a trade to ARCA or NSDQ.

How do I place a trade during Extended Hours?
You will choose “Day+” under the TIF column and choose ARCA or NSDQ under destination to route your order to an Extended Hours destination.  Only limit orders are allowed when placing a trade to ARCA or NSDQ.

Can I modify an order?
No, you must cancel your existing order first and then re-enter your order.

How do I cancel an order?
Locate your open orders on the Active Orders page located under Trading on the menu bar of your Just2Trade online trading account.  You will see a cancel button next to each open order.  Press the cancel button to submit a request to cancel your order.

Where are my orders routed to?
Your orders are routed to a number of different venues.  We are always establishing new relationships with major market makers and exchanges.  You can find out more about our order routing practices by view our SEC606 Order Routing report on the Disclosures section of our website.

Can I place option orders through the J2Trader?
Yes!, we have finally included option trading via the j2trader. To place an order for an option enter a period followed by the option symbol (i.e. .ABCDF). Please note that at this time you can only place basic option trades and covered calls.

What are your margin requirements?
Our clearing firm’s margin requirements are listed below:

• Long Stock < $3.00  = 100% initial and maintenance requirement
• Long Stock $3.00 - $6.00 = 50% initial and greater of $3/shr or 50% maintenance requirements
• Long Stock > $6.01 = 50% initial, 30% maintenance, and 40% concentrated        

What are your margin interest rates?
Margin Rates

How can I place a trade if I do not have access to my account?
You may contact our direct trading line at (202) 464-0567 to place a trade over the telephone.  Broker Assisted charges will apply.

What am I charged to trade over the phone?
Broker Assisted commissions are $20 for an equity trade, $25 for a mutual fund trade, and $20 plus $1 per contract for an option trade.

Do you provide investing advice?
Our client services team is unable to provide any type of investing advice.  Your Just2Trade account is a self-directed account and you must be able to make your own trading decisions. 

Fees

Does it cost anything to open a brokerage account?
There is no cost to open a non-retirement account.  There is a $25 setup fee and $35 annual fee associated with opening a retirement (IRA) account.  These fees are waived for accounts with $25,000 or more in assets. 

What does it cost to open an IRA account?
There is a $25 setup fee and $35 annual fee associated with opening a retirement (IRA) account.  These fees are waived for accounts with $25,000 or more in assets.

Are there any charges to maintain an IRA account?
There is a $35 annual fee associated with a retirement (IRA) account.  This fee is waived for accounts with $25,000 or more in assets.

How does Just2Trade calculate the margin interest rate?
Margin interest rates are calculated by our clearing firm on daily basis, based on a 360 day year.

Where can I see the interest being charged to my account?
Interest charges are posted monthly to your account.  You can view these charges on our clearing firm’s website.  Access this website by clicking on Confirms & History located under the General information section of your Just2Trade online trading account.  If you have not received a username and password to access this feature, please email info@just2trade.com to request access.  Your activity will be located under Accounts and then click on Activity.

If I trade a penny stock, is the commission rate higher?
The commission rate does not change for low-priced stocks, “penny stocks”. However, please note that additional charges such as settlement and/or  transfer fees may apply to foreign and some illiquid OTC-BB or pink sheets securities and these fees are charged upon settlement of the trade.

What is the commission rate for options trading?
$2.50 per trade plus $.50 per contract

What are the charges for trading during pre/after market hours?
There is a surcharge of $0.003 per share in addition to the $2.50 ticket charge.

What is a safe-keeping fee?
A safe-keeping fee is only charged if the security you own is not eligible to be held electronically through the Depository Trust Company (DTC) and the physical certificate must be held by our clearing firm.  This is generally seen with low-priced penny stocks but not generally seen with the securities traded on NYSE, AMEX, or NASDAQ exchanges.

What is a Sell Out/Buy In fee?
A Sell out/Buy in fee is charged is you fail to meet a margin call that is past due in your account and Just2Trade is forced to liquidate securities in your account to meet this past due call.   

Contact Information

How can I contact a customer representative?
Please email us at info@just2trade.com or call us at (877) 206-2274. 

Between what hours can I reach a client representative?
Our normal office hours are Monday – Friday, 8AM – 6PM EST, excluding market holidays. 

Troubleshooting

I am unable to use the Trading Desk.
Please make sure that all pop-up blockers have been disabled and that you have the latest version of Java running.  You can download the latest version of Java at www.java.com. 

My sell order is getting rejected.
One of the most common reasons for a sell order rejecting is that you may already have an open order in the system.  Check your active orders screen to make sure you do not have an existing order open for the security you are trying to sell.  You must cancel an open order before replacing it.

My trade is being rejected during Extended Hours.
Please make sure that your TIF is set to “Day+” and that your Destination is set to ARCA or NSDQ.   There are securities that do not trade after hours.  Check www.archipelago.com or www.nasdaq.com to find if your stock is trading in the Extended Hours session.  Currently, we only support AMEX, NYSE, and NASDAQ listed securities for the Extended Hours session.

If I have canceled an order after market hours, when can I trade again?
Our connections to orders placed and open during normal market hours close at 4PM EST.  When cancelling an order outside the normal market session, you will be able to replace your cancelled order at 9:20AM EST the next business morning.