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FAQ

DTC Chills & Global Lock List

  • Help — Updating

    How do I change my address or contact information?

    You may change your address or contact information by submitting a signed Account Information Change Request form. This request may be faxed to (646) 381-3624, scanned and emailed to info@just2trade.com, or mailed to: Just2Trade c/o WhoTrades, Inc. located at One Penn Plaza, 16thFloor, New York, NY 10119

  • How do I change my password?

    In order to change your password, you must be logged into the Just2Trade+ Trading platform. Once you are inside of the trading platform, please click on the "Settings" button. The "Settings" button is located on the upper-right hand corner of the screen and has a gear symbol on it. Once you click on the "Settings" button, a new pop up window will appear which shall enable you to change your password.

    Upon creating a new password, please make sure that it is at least 8 characters, a combination of letters and numbers and contains at least one lowercase and one uppercase character.

    You may also check out step-by-step instructions on how to change your Just2Trade password and pin number

  • How do I close my account?

    Your account must be free of any securities or cash before we can close your account.
    If you are a client of COR Clearing, LLC:

    You may liquidate, request a certificate, or transfer your securities to another broker. You may request a check, wire or ACH withdrawal for the cash in your account, or transfer the cash to another broker. Any account transfer to another firm must be initiated through the firm to which you are transferring. To officially close your account, please submit an Account Closing Request.

    If you are a client of Vision Financial Markets:

    Please request to close your account by contacting Support@Just2Trade.com
  • How do I remove securities that are not currently trading?

    For securities that have no current market, you may submit a Worthless Security Form Request ($30 per security). There is a $30 fee associated with this action. Please submit either Form A (process as a journal). Certain securities, such as restricted positions, cannot be written off as worthless. For these positions, you may request a physical certificate at a minimum processing and shipping cost of $20. To determine the exact charges, please email support@just2trade.com.
  • What do I do if I forget my password?

    If you forget your password, please call Just2Trade Support at: 1 (855) 274-4934.
  • Help — System Requirements/Trouble Shooting

    How does Just2Trade protect my account security?

    Your online account information is 100% encrypted by proprietary technology. Our systems use a 64-bit block cipher and support a variable key length of 32 bits to 448 bits. What this means is that a block of your personal data is taken and is scrambled with a key created from your password to make it unreadable. The data that is sent to you as our client is NEVER cached in an unencrypted format on the computer that you are using. All of the client-side decryption is handled in memory. In layman's terms, your account information cannot be retrieved from the web browser's cache files.
  • What are the system requirements of the Just2Trade trading platform?

    Our trading platform is compatible with Microsoft OS XP and Mac OS version 10.4. You will need a web browser that is Cookie, Java, JavaScript enabled, such as IE 6.0 or higher, Netscape 7.2 or higher, or Firefox for Mac version 3 and higher. The following platforms are not currently supported: IE 5 and lower, Netscape 6.0 and lower, WebTV, and Opera.
  • If I have cancelled an order after market hours, when can I trade again?

    Our connections to the market centers for orders placed or open during normal market hours close at 4:00 PM EST. When cancelling an order outside the normal market session, you will be able to replace your cancelled order at 9:20 AM EST the next business morning.
  • My sell order is getting rejected.

    One of the most common reasons for a sell order rejection is that you may already have an open order in the system. Check your Orders widget to make sure you do not have an existing order open for the security you are trying to sell. You must cancel an open order before replacing it, or use the replace button on the Positions widget.
  • My trade is being rejected during extended hours.

    Please make sure that your Duration is set to "Day+" and that your Destination is set to either ARCA or NSDQ. There are securities that do not trade after hours. Check www.archipelago.com or www.nasdaq.com to find out if your stock is trading in the extended hours session. Currently, we only support AMEX, NYSE, and NASDAQ listed securities for the extended hours session.
  • Do you charge for Paper Statements and Confirmations?

    Yes. Our goal is to go paperless and allow customers to have an electronic copy available at any time. To sign up for e-confirmations and e-statements, simply log into your Cabinet. Click on “My Accounts”, followed by the “Statements” button. Next, click on “Statements and Confirmations” and select the documents you wish to receive electronically. Should you wish to keep having your confirmations and statements physically mailed to you, please note there will be a postage and handling fee of $5.00 per statement and $3.00 per confirmation mailed.

  • Help — Contact Information

    Between which hours can I reach a client representative?

    Our normal office hours are Monday – Thursday, 9:00 a.m. – 6:00 p.m. EST and Friday between 9:00 a.m. – 5:00 p.m. EST, excluding market holidays.
  • How can I contact a representative?

    Contact a Just2Trade representative via Live Chat, E-mail or Phone. Live chat is available on the bottom right-hand corner of your screen. You may also email us at Info@Just2Trade.com or calling toll-free at: 1-855-274-4934.
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