AI chatbots recommend shopping at Walmart over just about anywhere else, analysts find
AI chatbots recommend shopping at Walmart over just about anywhere else, analysts find
The next retail battleground could be AI recommendation engines, according to UBS
Choose MarketWatch as a preferred source of financial news
Photo: Getty Images
More shoppers are turning to AI tools like Claude and ChatGPT for shopping advice, and these chatbots appear likelier to recommend physical-store chains Walmart and Costco over Amazon.com, a UBS analysis found.
Analysts at the firm detailed their findings in a research note on Monday, as AI search becomes a bigger competitive front for brands fighting for consumers’ attention, and as some and try to collaborate with the biggest AI platforms.
Copyright ©2026 MarketWatch, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8